How Can Designers Prepare for the Future?
Nov 28, 2023
What does automation mean for designers?
It's hard to work on a product team that hasn’t automated some part of their workflow in the name of productivity. If machines can take care of the repeatable tasks and heavy lifting, designers can focus on doing more meaningful work. But how does this affect the way we use the work being created by machines?
Some of the most impressive advancements in recent technology are things like facial recognition, predictive text, and image search, all powered by machine learning. But it's important to remember—all of these technologies are still built on code. The upside is less room for error. No real emotions, expectations, or feelings get in the way of the job it was designed to do.
Yet, as humans, we assume that when facial recognition fails, the whole process is inherently flawed. But was it really?
However, that is the most fundamental thing to understand when it comes to machines. Not meeting our human expectations, doesn’t automatically make the technology itself a failure. These things were, by definition, built on logic, which begs the question: Can a robot's solution actually be wrong?
The point of introducing machine learning into our products was never to have them do all the work. Instead, algorithms and logic-based solutions ought only provide humans with better insight so as to empower us to arrive at better solutions, faster.
This fundamental understanding our users that really helps us make better products. This might be a simple example, but if a computer can figure out how to walk on it's own, maybe it's time to start investigating why and how these solutions were formed.
How do we design for the unknown future?
As designers and researchers, we essentially always need to think about how we design products for the future, even as we’re meeting the demands of present day design. A tall order, especially when things move as fast as they have been over the last decade.
Remember when UX/UI wasn't a priority for many companies?
In the past, designers had to fight for a seat at the table. If today you’re not starting from a place of advocating for user experience (like they were 10 years ago), they’re likely not starting at that tipping point. As a result, designers still have to ensure that the role of UX matures within the company, as well as the understanding of what makes UX important. When an organization hits the last stage, and fully embraces UX design from everything the company does, they fully hit The UX Tipping Point.
Are we designing for users or ourselves?
People don't always know what they want, even if they think the do. As Joe Leech, a UX psychologist says, "People want more choices, but can't deal with them.”
So how do we design for our users, if our users aren’t always telling us the truth? This is one of the most important questions, and something that extensive UX research helps us accomplish.
Back in the 2000s, psychologists Sheena Iyengar and Mark Lepper ran a study regarding consumer choices. They went to a local supermarket, and instructed the store to only sell 6 varieties of jam one week, followed by 30 varieties the following week.
They ran a study on how much jam was sold, and to everyone's surprise, more jam was sold on the week with only 6 choices. But interestingly enough, when the consumers were asked which week they preferred more, they responded with the week that had 30 choices.
Using this analogy, Joe makes a point that is hard to argue with, “A designer who doesn't understand psychology is going to be more successful than an architect who doesn't understand physics".
User research, and a wide variety of it, helps teams get as close as possible to the root of a user’s needs, over their wants. Studying responses on a larger scale is more work, but it helps form the foundation for true UX.